Refunds and Exchanges
At Shop4TheCulture.com, we take pride in all of our products that we have to offer, and strive to earn excellent customer satisfaction. This means we will do everything that we can to make sure that you are happy and satisfied with your purchase. In the event that you are not satisfied, please follow the steps below for further details on your purchase.
To begin the return process, please contact us via email: 4theculturesmokeshop@gmail.com
- Customers can receive a refund or exchange on products that are new, unopened and in resalable condition up to 30 days after purchase.
- Shipping charges are non-refundable and are the customers responsibility.
- For all returns, must have copy of original receipt.
- Once item is returned and received by the team, your refund will be applied to your credit card, or if you have an exchange, we will contact you.
- Please allow 2-3 business days after we receive the return processing.
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- In the event that we ship a defective or incorrect product, we will accept a return or exchange and will issue a return label.